What is the Return and Exchange Policy?

Returns and Exchanges

Return Policy

At Armored Republic, 100 percent customer satisfaction is always our goal. We understand that issues with orders may arise from time to time that need to be addressed.

Sales of promotional, seasonal, discontinued, clearance items, and gift cards are all final and cannot be returned or exchanged.

If a claim was not submitted via the Armored Republic Returns and Exchanges form below, the return will not be valid. Please make sure to contact us in advance if there are any questions to ensure the most timely and appropriate response.

If you think there may be a defect with any of the products you purchased from us, please contact us for store credit or an exchange of the product. Armored Republic will accept requests for store credit or exchanges on most products within 30 days of delivery. See below for additional information regarding items that are not able to be returned.

If you would like to submit a return request for your order please read the return instructions for online or local pickup orders below, depending on how you received your items. 

Please note:

1. Failure to fill out the Armored Republic - Returns and Exchanges form will result in a longer processing time for your return or denial of your credit/exchange. This form initiates the returns and exchange process and helps our staff file your return more efficiently, allows us to notify you quickly with updates about your return, and assists us in getting you a faster credit/exchange.

2. All armor plates must have the original manufacturer stickers and labels on the plates and all carriers, pouches, and textiles must have the original tags or they will not be accepted for return claims.

3. The cost of all shipping charges (from and to AR500 Armor) will be deducted from the return credit amount and an additional 20% restocking fee applied for refund requests that are being returned to the original payment type.

4. Products being returned must be in NEW and resalable condition. This means the products must be clean with no pet hair, dirt marks, or sweat marks. If products are returned with any of these contaminants, an additional 50% value deduction will be taken from the credit that is due.

5. The following items cannot be returned:

   1. Level IV ceramic armor (C2 & C2 Multi-Hit)

   2. Medical items:

      1. IFAK Refill

      2. Any tourniquets

   3. The Hydration Pouch

6. We do not recommend sending your items back on your own. We will issue a return label once the return request and related information provided in our Submit a Return form has been processed.

After the product arrives at Armored Republic, it will be inspected, and your request will be processed. You will receive your store credit within 2-5 business days upon your returned item(s) arrival at our facility.  Any items exchanged will ship out with a new Ships in About time frame and will depend on the highest lead time within the order.

Return Instructions for Online Purchases

If you would like to submit a return, please fully read the Return Policy above, submit a claim within 30-days of receiving your items, and follow these instructions:

1. Contact us using the contact form found on the Contact Us page on our website to have an agent review your request. If your order qualifies for a return, please use the link provided by the customer service agent or go to the “Submit a Return” form on our Shipping and Returns page of our website to submit your claim.

2. Provide your name, email, order number, ticket number, and the reason for your return.

3. A customer service agent will review your claim and send you a confirmation email stating it was received along with a digital copy of a return label and instructions. The cost of return shipping will be deducted from the credit amount.

4. Upon arrival and inspection of the product, within 2-5 business days, you will either be issued a store credit, or an exchange of product will be shipped out within its designated lead time, if any.

Return Instructions for Local Pick Up Purchases

If you would like to submit a return after completing a purchase via local pick up please fully read the Return Policy above, submit a claim within 30-days of receiving your items, and follow the following instructions. Please note that local returns will incur a 10% processing and restocking fee taken from the original paid amount.

1. Contact us using the contact form found on the Contact Us page on our website to have an agent review your request. If your order qualifies for a return, please use the link provided by the customer service agent or go to the “Submit a Return” form on our Shipping and Returns page of our website to submit your claim.

2. On that form, you will provide your name, email address, order number, email ticket number, and the reason for your return.

3. A return agent will review your claim and send you a confirmation email stating it was received along with a digital copy of a return label and instructions or set up a date and time for dropping off of the return. If you choose to ship the item back, the cost of the return label  will be deducted from the store credit amount. 

4. Upon arrival and inspection of the product, within 2-5 business days, you will either be issued a store credit, or an exchange of product will be made available to be picked up or shipped to you.