Lead Time and Status Definitions

Order Time Frames

We manufacture all our body armor in-house from the ground up. All armor is manufactured to order and payments are processed at the time of checkout. As a result, spikes in demand for armor due to unforeseen events or shortages in raw materials can come up from time to time. Please note we do our best to get all orders out on time or ahead of schedule. We have nothing to gain and everything to lose from delaying your order. We want you to have your items as quickly as you do, and as such, we want to make sure it is noted that we have two time frames to gauge when an order will ship out. 

Production Time: this time frame covers the time it takes to fabricate your order. 

Processing Time: this is the time it takes to ship your order based on the volume of orders placed prior to yours. 

All orders will be subject to processing time based on the volume of orders we are shipping out at any given time. Our processing time typically does not exceed 10 business days, however, this is an estimation, and things like holidays, sales, and changing political climates can all cause fluctuation. 

In-stock orders still need to be pulled from our inventory and packed up for shipping, they are generally processed in 5-10 business days, while items that need to be fabricated are made within the estimated lead time on the order, lead times may be longer or shorter than anticipated.

All orders are shipped out in chronological order and under no circumstance would someone get the exact items placed in your order ahead of you, should they have placed their order after yours. All items in your order will be shipped together once the longest lead time in your order has been met. 

We will never trade quality for quantity. We sell a life-saving device and under no uncertain terms will we sacrifice our quality to get products shipped out quickly. We promise to do our best to get your order to you as quickly as we are able, even if it means beating our lead time and shipping your order sooner!  

What does Processing, Picking, Pending, Packing/Labeling Status Mean?

Processing: The order has some items that are being currently produced or is a recent order that distribution hasn't had a chance to review due to large sales and/or holidays. 

Priority Processing: This means that your order has been in processing for more than 5 business days. Yours will be the select few that go first in our "picking"

Promo Hold:  Orders that are part of a marketing campaign, that should all be shipped together (Mystery boxes, Physical Gift Cards e.g.). Orders are prepared and bulk shipped. 

Hold: Order has been held (manually) by Customer Support. Also used for States (NY & CT) that actively ban body armor. If your order shouldn't be on hold, please contact Customer Support. 

Picking: Our distribution team is working hard at grabbing the items off the shelves of our ware house.

Can't Pick: Your order is being picked to be placed on the pallet for shipment. This means our distribution crew has your order as first priority when the items missing come available. If you want to know what item specifically is being held up from being "picked" feel free to contact us. 

Packing/Labeling:  Your order is on the pallet and is being loaded onto the Shipment vessel. If your order has been in "Labeling" for more than 48 hrs. please contact us so we can investigate if it has been shipped or not. 

Complete: The package is on its way. If there is any issues with shipment, we can assist and investigate on your behalf. 

No Movement from the Tracking Number? 

If no information is provided with the tracking number (No expected delivery date, shipment info sent, etc.) this means your order is on the shipment truck pending movement. FedEx is now in possession of your order and should be shipping it out shortly.